FAQs

Simply navigate to the product you are interested in purchasing, then click on the “Add to Cart” button. You will then enter the shopping cart area to view your list of items for purchase. If you are done shopping, click on the checkout button to complete your purchase where you will be prompted for shipping & payment information. All online transactions are secure & encrypted with SSL (secure socket layer) technology for ultimate protection of private and financial information.

As our product inventory is constantly evolving to keep up with the trends, we don’t carry a print catalog. We feature all of our products on our website. Please visit¬†https://senvina.com

Senvina prices are extremely competitive with those of other retailers in the industry. Each month or so, we also send out discount coupons and promotional offers to members on our mailing list. We also offer complimentary shipping within the United States for all orders over $100.

Placing an order online is easy and convenient. Simply select the products you would like to purchase and place them in your shopping cart. When you are finished shopping, select the “check out” feature to begin the checkout process. Once you have entered your shipping and billing information, submit your order.

Unfortunately we do not offer a gift wrapping service at the present time.

Senvina assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certification. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.

Unfortunately, shipping international now isn’t available. We’ll update soon.

All orders that are under 3 lbs typically arrive between 2-5 business days after shipment via USPS. Packages weighing over 3 lbs typically take 6 business days via FedEx ground.

Everything we sell is always in stock otherwise we will not allow you to complete the checkout process. That is how we can ship most orders that do not require personalization within a single business day. For orders that require monogramming or personalization, please allow up to 5 business days before your order is customized and shipped. If you require your order sooner, please contact us and we will try to accommodate you. In many cases, we can expedite your order.

You may change or cancel your order as long as the order has not been processed and shipped by contacting us at [email protected]

At Senvina, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can return the products to us for a full refund. Please contact us within 14 days of receiving your order to obtain a return authorization number. We will not accept any returns without a return authorization number. Once a return is authorized, we will refund your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. Please return authorized orders in its original form and packaging. We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.

Please note that we can not accept returns for personalized or monogrammed items.

Our website basically is an online retail store. However, we are happy if you’re interested in purchasing in bulk. To get the wholesale pricing, please contact us via email [email protected]

For more detail information, please read our security and privacy policy. We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider. By using our web site or purchasing a product from us, you agree to the collection and use of information as set forth in our privacy policy. We may from time to time update this policy. We will post any changes to our policy on our security and privacy policy page so that you are always aware of what information we collect and how we use it.

We do our best to make sure that the photos, descriptive copy, and prices are correct, but sometimes, despite our best efforts, we make mistakes. In the event that does happen, we reserve the right to charge the correct price, ship the correct item, or correct the mistake. We will immediately notify you if any such correction is necessary.

Should a package be refused or returned to us unopened, the customer shall be charged the shipping cost of the order amount and/ or pay additional shipping costs to re-ship the order.

Every effort has been made to ensure that your order will arrive safely after it leaves us. Please check your shipment thoroughly upon receipt for any damage. Any visual carton damage or breakage observed must be noted on the delivery receipt as “Damaged Packages” before signing. Make all claims directly with the carrier. We will make sure all damaged articles are replaced in an expedient manner. Failure to make a claim within 24 hours of receipt with carrier will result in denial of the claim.

Senvina is committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by sending us an email at [email protected]

Parties interested in exchanging links with our website are welcome to contact us at [email protected]

We would love to hear from you! In fact, we are known to give out discount coupons to those who provide us with information on their experiences with our products. Email us at [email protected]